Your checklist for making a cyber insurance claim
In the event of a cyber attack, call the MSIG cyber hotline +65-6827-7668, or email CyberClaims@sg.msig-asia.com immediately.
Contact your Protos Cover agent to start the claims process. We'll assist you with the necessary forms and documentation to support your claim.
Expedite your claim by having the necessary documents ready.
The insurer will contact you directly for any additional documents.
A cyber attack can be stressful, confusing, and cause panic. Stay calm and remember these steps.
Isolate the affected systems by disconnecting the device from the corporate network.
Perform a full scan on the laptop and reset all the password on your accounts
Once you have confirmed that a breach is occurring, ensure that you take note of the circumstances around the incident, the incident itself and actions taken to mitigate the problem.
If you do not have the expertise for the situation, it is best to get professional help.
Having emergency cyber services contacts on hand is always a good idea.
Report the breach to the relevant authorities and parties involved. If there is a data breach, the PDPC and affected individuals like your customers must be notified.